Returns Policy

We’re committed to delivering quality lash products and a seamless customer experience. Due to the hygienic nature of our items, we enforce a strict but fair returns policy. Please review the following carefully before placing your order.

Returns Eligibility

We only accept returns if all of the following conditions are met:

  • The item is unused, unopened, and in its original packaging and condition

  • A return request is submitted within 14 days of receiving your order

  • Proof of purchase is provided (order number or receipt)

  • The return is approved by our customer service team prior to sending

Returns that do not meet these conditions will not be accepted. Return shipping costs are the responsibility of the customer, and we recommend using tracked postage. We do not accept responsibility for return parcels lost in transit.

Non-Returnable Items

For hygiene and safety reasons, we are unable to accept returns or issue refunds for:

  • Opened or used lash products, applicators, or kits

  • Items returned without prior approval

  • Change-of-mind purchases

  • Items damaged due to customer misuse

Refunds

If your return is approved and received in acceptable condition:

  • A refund will be processed to your original payment method within 5–10 business days

  • You will receive confirmation via email once your refund has been issued

  • Shipping costs are non-refundable

  • Items returned in a used, opened, or damaged condition will not be refunded

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 72 hours of delivery by emailing sabrina@fornowlashes.com.au with:

  • Your order number

  • A description of the issue

  • Clear photos of the item(s) and packaging

We will review and resolve the issue as promptly as possible.

Lost, Delayed, or Stolen Parcels

We are not responsible for parcels that are lost, delayed, or stolen after dispatch. If your parcel is marked “Delivered” but you have not received it, we recommend contacting the courier directly to initiate an investigation. We are happy to support you in this process where possible.

If the incorrect address was entered at checkout and the parcel is returned to us, a re-shipping fee will apply. We do not offer refunds for parcels returned due to incorrect shipping details provided by the customer.

By placing an order with FOR NOW Lashes, you acknowledge and agree to the terms outlined above. For any further assistance, please contact us at sabrina@fornowlashes.com.au.